Kimberly Wagner

Bringing more than six years of experience, Kimberly manages the Condado Group office and internal operations. Kimberly provides internal support to the company’s team of consultants and manages several of the internal reporting processes. Kimberly manages Condado Group’s social media and assists with clients’ social media needs as well. She also works with a range…

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Troy Lentz

Troy brings eight years project management to his role at Condado Group, where he works with many of the company’s largest clients in industries such as IT and software. As a certified project manager, Troy employs repeatable, proven processes in all of his work. He is hands-on throughout the implementation process with clients, from management to…

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Dan Kim

Dan brings seven years project management and business analysis experience to his role at Condado Group, where he works with clients focused on customer service, software and hardware, IT and other similar industries.   Dan’s analytical and project management skills enable him to successfully identify and document business activities and processes critical to a project’s…

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Bret Goddard

As the leader of the Contact Center as a Service team, Bret focuses on understanding his clients’ business needs while keeping pace with industry leading best practices so that he can provide an exceptional customer experience. Bret works with a diverse line-up of clients, including contact centers, customer service, IT and other industries that use…

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Nitin Pai

Nitin  has over 15 years experience in operations, marketing and strategic planning in technology companies ranging from Fortune 50 corporations to technology startups.  In his current role, Nitin leads all aspects of Condado Group’s operations. Nitin’s goals are to ensure that Condado’s processes and systems are optimized to deliver the most value to our clients.  His…

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John Dobrotka

John joined Condado Group as a consultant where his skills in programming, database design/administration, report development, network administration and problem solving made him key to the growth of the company. He is consistently tapped on the shoulder by clients and employees alike to consult on some of our clients’ most difficult business problems.   John…

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Rich Pusateri

With more than 20 years of customer relationship management and contact center industry experience, Rich sets the strategic direction for the firm, delivering measurable results and profitable customer experiences for clients by improving their marketing, sales and customer service capabilities.   Rich has personally led many of these projects, ranging from simple to complex initiatives…

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