Redefining CX for SMBs: Beyond theStatus Quo

At Condado, we understand the crucial rolethat SMBs play in driving economic sustainability. We also recognize the significance of knowledge sharing among C-level executives, particularly regarding customer experience. That's why we're thrilled to introduce our exclusive study:Redefining CX for SMBs: Beyond the Status Quo

Customer experience (CX) transformation is essential yet challenging for SMBs. While it promises enhanced customer satisfaction, loyalty, and a competitive edge, many SMBs struggle with limited resources, budget constraints, technical expertise, and integrating new CX technologies.

Adapting to rapidly evolving customer expectations and market trends further complicates their journey. This study aims to unite CX leaders, visionaries, and industry experts to share their experiences and best practices, fostering a community where senior CX leaders can exchange expertise and contribute to SMBs' long-term success and economic sustainability.

This study will unite CX leaders, visionaries, and industry experts to share their experiences and best practices in customer experience transformation. We aim to foster a community where senior CX leaders can exchange expertise, contributing to SMBs' long-term success and broader economic sustainability.

As part of this initiative, we are conducting interviews with industry leaders, which will be compiled into an insightful report. This report will serve as a valuable resource for SMBs looking to navigate the complexities of CX transformation. By participating, you'll have the opportunity to share your knowledge, influence the industry, and help shape the future of CX for SMBs.

Why Become Part of our Campaign?

1. Influence Industry Standards
2. Expand Your Network
3. Drive Business Process & Success

Who Should Participate

We invite Customer Experience Officers, Customer Care Team Directors, Assistant Vice Presidents of Customer Service, and other senior leaders passionate about sharing their experiences and best practices.

If you are eager to drive innovation in digital transformation and shape the future of customer  experience, this study is for you.

How to Participate?

Participate in our study through 60-minute, 1-on-1 expert semi-structured interviews. To join this exclusive initiative, register by emailing us at Upon registration, we will provide available timeslots and a questionnaire outlining interview topics.

Join our influential community dedicated to driving customer experience transformation for SMBs! We look forward to welcoming you aboard.