Be the CX trendsetter — forge your CX journey with Condado

Crafting unparalleled customer experiences with innovative solutions. Partner with us to lead the future of customer engagement.

200+
Years of combined contact center technology experience
85
%
Referral
client rate
50
+
Years of CRM
Experience
350
+
Successful
Implementations

Who We Are

With 200 years of CX consulting experience, Condado optimizes Contact Center, Sales, Marketing, and CRM capabilities.

We combine innovative strategies with solid project management and business process expertise to ensure your People, Processes, and Systems excel.

With Condado, you don't just adapt to the evolving world of customer relationships—you redefine it.

Learn More

What We Offer:

CX Consulting

Elevate your CX with expert insights and strategic consulting.

Contact Center as a Service (CCaaS)

Streamline your operations with our comprehensive, cloud-based contact center solution.

Custom Software Development

Tailor-made software solutions to fit your unique contact center needs.

Managed Services for Contact Centers

Let us manage your contact center, so you can focus on growing your business.

Customer Relationship Management

Condado has extensive experience with implementing and managing packaged CRM solutions.

Contact Center Implementations

Optimize your contact center with expert implementation for streamlined interactions and improved efficiency.

AI Solutions for Customer and Employee Experience

Deliver human-like interactions using Generative AI bots and conversational voice and chat platforms.

Ready to innovate?

At Condado, we bring tailored strategies and innovative solutions across diverse industries. Combining deep industry knowledge with cutting-edge technology, we optimize operations, enhance customer engagement, and drive growth. We're committed to delivering excellence and transformative outcomes for our clients.

Finance
Healthcare
Retail
Technology
Telecommunications
Government
Education
Manufacturing

Why Choose Us

Condado’s industry expertise and innovative technology help clients resolve tech issues and transform CX into growth engines. With us, you gain a committed partner dedicated to elevating your customer experience long-term.

1. Unrivaled Insights
2. Tailored CX Innovation
3. Real Impact

Hear what our clients have to say

“Condado's contact center consulting transformed our approach. They helped us optimize processes, leading to improved efficiency and happier customers.”

Bart Buurma CEO & Founder - Click Drive

“The customer journey mapping and consulting from Condado were invaluable. We now have a clear path to delivering outstanding customer experiences.”

Adam Lairen CEO & Founder - RingCentral

“Thanks to Condad's expert consulting, our contact center is more streamlined and cost-effective. Their insights have made a significant impact on our operations.”

Nick Collins CEO & Founder - Nice

“Condado's contact center consulting transformed our approach. They helped us optimize processes, leading to improved efficiency and happier customers.”

Bart Buurma CEO & Founder - Click Drive

“The customer journey mapping and consulting from Condado were invaluable. We now have a clear path to delivering outstanding customer experiences.”

Adam Lairen CEO & Founder - RingCentral

“Thanks to Condad's expert consulting, our contact center is more streamlined and cost-effective. Their insights have made a significant impact on our operations.”

Nick Collins CEO & Founder - Nice

Our Partners